WE ARE BESY
Cheaper, safer and reliable electricity for Norfolk Island residents and regional utilities for the whole community to use.
BESY’s aim is to empower consumers through green energy solutions.
Council begins roll-out of new electricity meters
Norfolk Island is transitioning to renewable energy solutions, using solar and batteries to help with lowering the cost of electricity for all residents. As part of this process, every electricity meter must be replaced with a new meter. In September 2023, a Council contractor will begin replacing meters in Burnt Pine and will gradually work around the island. A map of the island with an overlay showing the intended timeframes for meter replacements by geographic areas is under development and will be provided soon.
When a meter is replaced, customers will be without power for a short period of time – typically less than two hours. Council’s contractor will be notifying residents as the electricians move around the island, and electricians will be seen working in the streets in the neighbourhoods.
Once a new meter is installed, the corresponding customer electricity account will be transitioned to a new billing system. Bills generated from the new system will reflect the gazetted electricity tariffs. For all customers, lower tariffs will apply whenever the island’s diesel generators can be turned off. Electricity tariffs will be cheapest when the island has lots of solar energy being produced.
As part of the transition to renewable energy, Council is encouraging residents to invest in solar and battery solutions. A subsidy on residential battery installations is available from approved providers. Please contact us for more information.
Council knows that any electricity service disruption is an inconvenience and appreciates the community’s cooperation and understanding while this important project is delivered.
For further information and updates related to the project, please visit:
Data Dashboard – BESY Energy Electricity Tariffs on Norfolk Island
Dispatch – This data is updated at 30 minute intervals and shows:
- Pricing data – current and historical spot price (30 min)
- Last 48 hours
The spot prices displayed are time-weighted.
Register your details and access your account.
Secure & reliable electricity supply
Renewable energy for less diesel generation
Renewable energy and storage solutions
Solar Energy Systems
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Frequently asked questions
Everything you need to know about BESY
If you are moving to Norfolk Island or moving house on Norfolk Island, we can help you connect your new electricity connection and disconnect your existing power supply. Simply email your requirements to email@example.com quoting your customer account number (if you have one) and providing details of the relevant addresses and timings.
If you are planning to demolish, relocate a building or need a temporary power supply, please contact NIRC Customer Care on firstname.lastname@example.org or freecall Local 0100 and International callers +672 3 53653.
- Life support equipment
- Meter access issues
- Concession or Rebate Card
- Organising your move
- Change the name on your account
- Any other item
- Logging into My Account
- By contacting NIRC Customer Care on email@example.com or Freecall Local 0100 and International callers +672 3 53653. Alternatively you can contact Besy Energy Live Chat which operates Monday to Friday 9am to 5:00pm Eastern Australian Standard Time or Freecall 1300 25 25 04.
- Direct debit – You can find this application form in My Account or contact NIRC Customer Care for a copy.
- BPay – Please Note: New details are on your bill
- Pay by cash or card in person or by phoning NIRC Customer Care Freecall Local 0100 and International callers +672 3 53653.
- Credit Card Payment through Pay Now in My Account
Solar Energy Systems
Register your interest to find out more about our solar energy systems.