WE ARE BESY

More Renewables,
Lower Tariffs

Cheaper, safer and reliable electricity for Norfolk Island residents and regional utilities for the whole community to use.

BESY’s aim is to empower consumers through green energy solutions.

Data Dashboard – BESY Energy Electricity Tariffs on Norfolk Island

Current Price
N/A (c/kWh)

Dispatch – This data is updated at 30 minute intervals and shows:

  • Pricing data – current and historical spot price (30 min)
  • Last 48 hours

The spot prices displayed are time-weighted.

My Account

Register your details and access your account.

The Green Energy Solution

As the world moves towards a clean-energy future, BESY gives electricity users the power to make smart decisions about their energy use, delivering real price relief and encouraging greater use of renewable energy. 

BESY is backed by a team of engineers and industry professionals who are passionate about the long term energy-future for remote communities. They achieve this by implementing bespoke solutions to ensure consumers have access to renewable energy and cheaper electricity.

BESY is a registered National Electricity Market participant, is authorised to retail electricity by the Australian Energy Regulator, and is a Clean Energy Council Authorised Solar Retailer.

Secure & reliable electricity supply

Renewable energy for less diesel generation

Renewable energy and storage solutions

Reduce
electricity costs

Solar Energy Systems

Interested to know more about packages?

Frequently asked questions

Everything you need to know about BESY

How do I organise electricity connection or disconnection?

If you are moving to Norfolk Island or moving house on Norfolk Island, we can help you connect your new electricity connection and disconnect your existing power supply. Simply email your requirements to connect@besy.energy quoting your customer account number (if you have one) and providing details of the relevant addresses and timings.

If you are planning to demolish, relocate a building or need a temporary power supply, please contact NIRC Customer Care on customercare@nirc.gov.nf or freecall Local 0100 and International callers +672 3 53653. 

How do I update my details?
You can update your mobile phone number, email, address and payment details via My Account. ‍ Please update the following details by emailing connect@besy.energy :
  • Life support equipment
  • Meter access issues
  • Concession or Rebate Card
  • Organising your move
  • Change the name on your account
  • Any other item
You’ll need your customer account number handy, which can be found in the top right hand corner of your bill.  You can find out your current account balance any time by:
  • Logging into My Account
  • By contacting NIRC Customer Care on customercare@nirc.gov.nf or Freecall Local 0100 and International callers +672 3 53653.  Alternatively you can contact Besy Energy Live Chat which operates Monday to Friday 9am to 5:00pm Eastern Australian Standard Time or Freecall 1300 25 25 04.
What payment methods do you offer?
BESY Energy provides the following payment methods:
  • Direct debit – You can find this application form in My Account or contact NIRC Customer Care for a copy.
  • BPay – Please Note: New details are on your bill
  • Pay by cash or card in person or by phoning NIRC Customer Care Freecall Local 0100 and International callers +672 3 53653.
  • Credit Card Payment through Pay Now in My Account
Why am I getting charges from BESY Energy?
BESY Energy has been engaged by NI Electricity to support it transition more renewable energy and lower tariffs. Going forward you will see a charge on your bank statement from BESY Energy for your electricity usage On electricity bill you will see your Norfolk Regional Council logo, powered by BESY Energy. If you have any further questions please chat with us through our website chat button here, by emailing connect@besy.energy or calling 1300 25 25 04 during 9am to 5:00pm Eastern Australian Standard Time.
Is there a credit card or debit card surcharge?
No, there are no Credit Card or Debit Card surcharges for Norfolk Island residents.
I am a concession card holder, how do I claim my concession?
Concession holders can email a copy of their concession card plus 1 form of photo ID to connect@besy.energy so we can ensure you are eligible to claim concessions.
Can I order Solar Storage systems with BESY Energy?
We believe in a clean energy future and will be delivering an integrated solution including solar and battery to enable you become more energy independent. Please use the Solar System Calculator on the Besy Energy website as a guide. BESY Energy will be introducing Energy Storage Solutions in the later part of 2022. Please register your interest by filling in your details through the Register of Interest on the BESY Energy website and the team at BESY will be in contact.
How will my personal account information be used?
You can find out more about our Privacy Policy and Terms and Conditions of use of our website by clicking on the links.
When will I receive Solar Credits?
The decision of value regarding solar credits pre 2011 is under review. Customers will be informed on Council’s approach in due course.
How do I contact BESY Energy?
Talk to us via our Website Live Chat during business hours below, or freecall 1300 25 25 04 or email connect@besy.energy Opening Hours: Mon-Fri : 9:00 am to 5:00 pm Eastern Australian Standard Time Address: BESY Energy, L6 123 Eagle Street, Brisbane 4000
Besy

Take control of your electricity

More renewables, lower tariffs with BESY

Have questions? Connect with our team

Solar Energy Systems
Register your interest to find out more about our solar energy systems.

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